Recently, many consumers have complained that they thought they would get a bargain by paying a deposit in advance during Double 11, but they unexpectedly spent more money.
The final payment plus prepayment is 569.17 yuan for a pair of Converse
No prepayment required only Requires 558.50 yuan
“The pre-sale price is 479 yuan, and you will get an immediate discount of 25 yuan after paying a deposit of 50 yuan, and the final payment is 404 yuan. The pre-sale price is 349 yuan, and you will get an immediate discount after paying a deposit of 40 yuan. 20 yuan…”
At 0:00 on November 1, after careful calculation and some “fierce as a tiger” operations, Jiangxi consumer Ms. Liu Finally fell asleep contentedly.
Miss Liu told reporters: I bought two shoes at the official flagship store of CONVERSE, with a total price of 828 yuan. After paying a deposit of 90 yuan, the discount will be deducted. After using coupons, 88VIP exclusives, cross-store discounts and red envelopes, I only actually paid the final payment of 479.17 yuan, which felt like a lot of discounts.
However, after only 10 hours, Ms. Liu could not sit still.
At around 10 o’clock on November 1, when Ms. Liu logged into the Converse flagship store again, she found that the same shoes she pre-ordered were discounted by the store discount of 120 yuan and 88VIP exclusive 29.40 yuan. After a discount of RMB 120 across Yuanhe stores, you only need to pay RMB 558.50.
“My final payment plus prepayment, the actual payment was 569.17 yuan, which is not counting the personal red envelope. Is it guaranteed that the pre-sale will be cheaper than the current purchase?” Liu The lady felt that she had been cheated and immediately asked customer service for an explanation
Customer service first answered in the affirmative, pre-sales are definitely cheaper than buying now , saying that Ms. Liu only spent more than 400 on the pre-sale, but now it is more than 500. After Ms. Liu pointed out that more than 400 yuan was only the final payment, and there was still a 90 yuan deposit, the customer service said: “Maybe the coupon you received today is larger. Using different coupons will have different prices, and the final payment will also be different.” “This is unpredictable, and the actual payment shall prevail.” Ms. Liu believes that since the actual payment shall prevail, the price difference should be refunded. However, the customer service refused to refund the price difference on the grounds that “it has already been shipped and there is no code number for Ms. Liu.” Subsequently, the 120 yuan discount coupon she received at the store could no longer be used.
FILA prepayment costs more
Triggering collective complaints from consumers
Having the same routine as Converse, FILA has just officially announced Zhang Yixing as its brand spokesperson. On November 4, a collective complaint appeared on the Black Cat Complaint Platform about FILA’s official store deceiving consumers in pre-sales.
Consumer complaints stated that during the “Double 11” pre-sale period, the store promised in the live broadcast room that a discount of 400 yuan for purchases over 2,000 yuan was the largest discount. Taobao’s official discount is a total discount of 700 yuan for purchases over 2,000 yuan. It took a long time to grab the coupons. After paying a deposit in advance to purchase the coupons, I paid the balance at midnight on November 1st. However, on November 2, the store released another 10,000 coupons offering a discount of 900 yuan for a stack of 2,000 yuan. There was no need to pay a deposit or grab the coupons. Those who paid in advance were cut off like leeks.
The reporter learned that after feedback from many parties, the platform refunded the price difference to some consumers, but subsequent refund requests from many consumers have not yet received a response from customer service. On the Black Cat complaint platform, these complaints are all displayed as “processing.”
Business promotion is inconsistent with the actual situation
Consumers can request a refund of the price difference Or get double the deposit back
Wu Jingming, associate professor of economic law at China University of Political Science and Law and director of the China Consumers Association, pointed out in an interview with a reporter from China Consumer News that deposits are different from deposits. It has the nature of guaranteeing the performance of the contract. Article 587 of the Civil Code stipulates that if the party paying the deposit fails to perform its debts or performs the debt inconsistently with the agreement, resulting in the failure to achieve the purpose of the contract, it shall not have the right to request the return of the deposit; the party receiving the deposit fails to perform the debt or performs the debt inconsistently. According to the agreement, if the purpose of the contract cannot be achieved, the deposit shall be doubled.
“That is to say, if the buyer regrets it, the deposit will not be refunded. But if the merchant has behavior inconsistent with the promotional promise, it involves price fraud, and consumers can request The merchant will refund the price difference or double the deposit,” Wu Jingming said.
The reporter noticed that in response to the “Double 11” online shopping, especially consumer disputes related to deposits, the China Consumers Association, consumer organizations in many places and market supervision departments issued consumer tips . On November 2, the Consumers Association of Zhengzhou City, Henan Province and the Internet Supervision Branch of Zhengzhou Municipal Market Supervision Bureau reminded consumers: Beware of pre-sale consumption traps.
There are many “double deposit” discounts in the “Double 11” event. Consumers must pay more attention before “buying”. The deposit is usually non-refundable.
Also pay attention to the balance payment time. When paying the balance, you also need to pay attention to whether the discount is consistent with the commitment to avoid losses.
It is recommended that consumers take screenshots of marketing activities and merchant commitment pages when placing orders, and properly retain conversations, consultations, actual selling prices and related payment receipts with customer service in case of disputes. Always safeguard your own legitimate rights and interests.
If any consumer dispute arises, please contact the dealer promptly.� Or contact the third-party e-commerce platform, and do not miss the effective time limit for rights protection; if you cannot negotiate with the merchant, you should promptly file a complaint with the third-party online trading platform where the seller is located, or the consumer association where the seller is located, or the 12315 complaint reporting hotline.
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